Standard Chartered - Senior Client Care Executive - West Africa - (2100007986)

 Senior Client Care Executive - West Africa - (2100007986)

 

Job

: Retail Banking

Primary Location

: ASEAN & South Asia-India-Chennai

Schedule

: Full-time

Employee Status

: Permanent

JOB PURPOSE:

To handle customer calls / issues while providing consistent delivery of customer delight relating to queries/ requests / financial needs / problem resolution keeping focus on SCB Policies.

KEY RESPONSIBILITIES:

• Handle customer calls/ issues quickly and effectively and end to end resolution (if applicable)
• Sign up customers for value added services and digital education (if applicable)
• Tag the call type accurately as appropriate
• Give accurate information to customers on his queries / concerns
• Have high awareness levels on KYC and Anti-money laundering Policy
• Multi-skilled to handle both inbound and outbound calls (if applicable)
• Initiate and strive towards achieving set targets and service standards
• Probe & identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable)
• Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / Process gaps and highlight to the management

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