Mindtree Recruitment 2021 | Quality Analyst | BE/B.Tech – CSE,IT,ECE

 

Company Profile : Mindtree

Mindtree Limited is a global information technology solutions company with revenues of over USD 400 million. Our 11,000 experts engineer meaningful technology solutions to help businesses and societies flourish. Mindtree’s consulting-driven approach makes us a strategic partner to over 40 Fortune 500 enterprises.

Mindtree is a USD 500+ million IT services company, delivering technology services and accelerated growth for Global 1000 companies, by solving complex business challenges with breakthrough technical innovations. Mindtree specializes in e-commerce, mobility, cloud enablement, digital transformation, business intelligence, data analytics, testing, infrastructure, EAI and ERP solutions.

Job Position : Quality Analyst

Job Location : Bangalore

Qualification : BE/B.Tech - CSE,IT,ECE

Experience : 0 - 2 Years

Salary : As Per Company Standards

Eligibility Criteria For Mindtree Jobs 2021 :

• Educational Qualification: BE/B.Tech – CSE,IT,ECE
• 60% or 6.5 GPA and above throughout without any running backlogs
• 2019/2020 graduates

Job Description For Mindtree Jobs 2021 :

• Daily calls/ incidents/SRs audits & review to ensure quality and accuracy of the data.
• Sharing timely feedback to avoid the commonly occurring errors
• Sharing weekly dashboard to furnish the pain points and sharing improvement areas
• Regular 1-0-1 discussions with the L1/L2 for the incidents/SR/calls audited identifying training needs
• Publishing stats to the engineers regularly and ensuring timely feedback is given
• Ageing ticket review and analysis to share process improvement ideas and suggestions
• Makes process recommendations for improvements and service enhancements
• Share training needs for L1 as per the audits done
• Conducting communication/process training as and when there is a need
• Conduct regular team huddles and share important information with respect to process/procedures
• Audit/review incidents/SR/Calls for the users who give a D-Sat survey and maintain the database for findings process gaps/improvement ideas

Skills Required For Mindtree Jobs 2021 :

• Excellent written and verbal communication skills with hands on experience on audit/feedback mechanism
• Sound knowledge of ITIL Methodologies & best practices
• Strong customer service skills
• Good working knowledge of MS-Word, Excel, PowerPoint and Outlook, Visio, etc.
• Technical knowledge of Windows OS – various versions, O365, Active Directory, Citric, VMWare, basic Networking knowledge
• Hands on experience of working on ITSM tools like – ManageEngine, ServiceNow, BMC Remedy, etc.
• Excellent training, coaching and mentoring skills
• Quick learner and understand the nitty-gritties of a complex working structure
• Good interpersonal skills, time management and detail oriented
• Ability to identify process gaps and suggest improvements

Documents to be Carried for Mindtree Jobs 2021 :

• You should carry a copy of the Latest Resume.
• Aadhar Card (original and photocopy) with three passport size photographs are must.
• You need to carry any Government Certified ID Proof like the PAN, Voter ID, Passport.
• Students should have all the essential educational certificates along with the xerox copies.

Apply Here