XL Dynamics Off Campus Drive | 3 - 5lpa | Hiring based on skills but not degree

 

• Position: IT Help Desk
• Job Shift: Day / Night
• Experience: 0-5 Years
• Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision.
• Job Location: Navi Mumbai, Mumbai, Bengaluru, Kolkata, Pune, Noida, Ahmedabad, Jaipur, Indore, Lucknow, Mysuru, Kochi, Chennai, Guwahati, Chandigarh
• Salary Range: ₹ 3,00,000 – ₹ 5,00,000 p.a

KEY RESPONSIBILITIES:

• Providing technical support for all hardware/software problems.
• Maintaining overall ownership of user’s issues & ensuring resolution within agreed service levels.
• Managing the help-desk system by recording appropriate information for fault incident and resolving the fault from a remote location or by accessing the user’s desktop.
• Managing service requests, software installations, new computer setups, upgrades, etc.
• Supporting the following technologies: Microsoft Office, Internet Explorer, Windows, desktops, laptops, printers, network printer, NICs, basic LAN/WAN connectivity and others as assigned.
• Troubleshooting network related issues.
• Troubleshooting login and domain related issues.
• Troubleshooting operating system and general software related issues.
• Recording escalations from employees and notify the IT head on any operational escalations and complaints.
• Resolving the queries in accordance with help-desk escalation process.

Note:

• We do not have rotational shifts.
• Candidates who have already appeared for our selection process in the last 3 months are not eligible for this opening.

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