Infosys HIRING | Technical Process Executive

 

Responsibilities

Communication and Customer Service Skills

• Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues

• Display Ownership and accountability

o Quickly build trust and confidence with customer

o Own and resolve customer issues efficiently, effectively and empathetically

• Excellent comprehension and articulation skills

• Excellent communication skills verbal and written

• Demonstrate positive attitude

o Willingness to learn and open to feedback

o Helpful

o Patience and perseverance

Analytical and Problem solving skills

• Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues, to resolve customer issues

• Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently

• Able to identify sales opportunities and upselling

Time Management Skills

• Being proactive and show the utmost respect for customer’s time

• Good time management, ensuring all contacts with customers add value

• Ability to Multitask

Computer skills

• General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc

• Knowledge on basic concepts of networking.

• Working knowledge of MS Office

Batch :

2019/2020/2021

Service Line : 

BPO service line

Educational Qualification :

B.E.

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